Join Our Team
We're a small team that punches above our weight. We're looking for people who want to own their roles, not just fill seats.
About digiBandit IT Services
Since 2016, we've been a hybrid MSP and specialized repair shop serving businesses across New Brunswick and Nova Scotia. We support nearly 3,000 clients with a lean team and smart automation. If you thrive on autonomy and actually giving a damn about your work, you'll fit right in.
Note: Roles can be combined if schedules and responsibilities don't overlap or conflict. Interested in more than one position? Let us know.
Systems Administrator & Infrastructure Manager Now Hiring Hybrid
What It Is
We're building out our infrastructure team. You'd own our server, network, and virtualization stack - working directly with the owner to maintain Proxmox clusters, manage client networks, and build out new systems.
What You'll Do
- Infrastructure Management - Proxmox VE clusters, TrueNAS, PBS backup systems
- Network Administration - WireGuard VPNs, pfSense firewalls, Omada controllers
- Client Deployments - Site audits, server installs, network upgrades
- Documentation - If you didn't document it, it didn't happen
- Monitoring & Alerts - Zabbix, TRMM, proactive issue resolution
- Project Work - PBS builds, client migrations, infrastructure upgrades
Compensation
What We're Looking For
- Linux Experience - Comfortable at the command line. Proxmox/Debian preferred but we'll train the right person.
- Networking - VLANs, firewalls, VPNs, DNS - you know how packets flow. Don't know all of it? That's fine, you'll learn.
- Virtualization - Proxmox, Hyper-V, or similar. Haven't touched Proxmox? We'll get you there.
- Self-Directed - You can take a project from requirements to completion without hand-holding
- Documentation - You write things down without being asked. This is non-negotiable.
Bonus Points
- Certifications - CCNA, ITIL, Linux+, or similar. Nice to have, not required.
- MSP Experience - You've worked in a managed services environment before
- Bilingual - English/French fluency (+$2/hr)
- Local to Moncton - Some on-site work required
Marketing & Social Media Manager Now Hiring Remote OK
What It Is
We've built a solid business through word-of-mouth and technical excellence, but our marketing presence is... let's say "minimal." We need someone who can tell our story, build our brand, and help us reach businesses who need what we offer.
What You'll Do
- Social Media Management - Create, schedule, and manage content across platforms (LinkedIn, Facebook, Instagram, Google Business)
- Content Creation - Blog posts, case studies, service highlights, client success stories
- Brand Development - Refine our voice, visual identity, and messaging
- Google Ads & SEO - Manage campaigns, optimize for local search
- Email Marketing - Newsletter campaigns, client communications
- Analytics & Reporting - Track what works, kill what doesn't
Compensation
What We're Looking For
- Portfolio - Show us what you've built. Results matter more than degrees.
- B2B Experience - You understand how to market to businesses, not just consumers. Don't have it? Convince us you can learn.
- Self-Starter - You don't need daily direction. You see opportunities and act.
- Analytics-Minded - You make decisions based on data, not feelings
- Writing Skills - Clear, engaging copy that doesn't sound like corporate BS
Bonus Points
- IT/Tech Marketing - You've marketed technical services before. Huge plus.
- Video/Graphics - Can create visual content, not just write
- Bilingual - English/French fluency for our Francophone clients (+$2/hr)
- Local Knowledge - Familiar with NB/NS business landscape
Remote HelpDesk Technician Now Hiring Fully Remote
What It Is
First line of defense for our managed services clients. You'd handle incoming tickets, resolve common issues, and escalate the complex stuff. Fully remote - work from wherever you have reliable internet.
What You'll Do
- Ticket Triage - Receive, categorize, and prioritize incoming support requests
- Remote Support - Troubleshoot issues via remote desktop (RustDesk, TRMM)
- Password Resets & Account Issues - Google Workspace, Microsoft 365, VPN access
- Basic Troubleshooting - Printers, email, connectivity, software issues
- Documentation - Update tickets with clear notes, follow runbooks
- Escalation - Know when to pass it up and provide good handoff notes
Compensation
What We're Looking For
- Tech Comfortable - You're the person friends/family call for computer help. That counts.
- Communication - Clear writing and phone presence. You can explain tech to non-tech people.
- Problem Solver - You Google before you ask. You try things before escalating.
- Reliable - Show up on time, respond to messages, follow through. Non-negotiable.
- Home Setup - Quiet workspace, reliable internet, computer capable of remote work
Bonus Points
- IT Experience - Help desk, IT support, or related work. Not required but helps.
- Certifications - CompTIA A+, Google IT Support, or similar. Don't have them? We'll help you get there.
- Bilingual - English/French fluency (+$2/hr)
- MSP Tools - Experience with RMM, PSA, or ticketing systems
On-Site Service Technician Now Hiring On-Site
What It Is
Boots on the ground. You'd be our presence at client sites - installing equipment, running cable, deploying workstations, handling the work that can't be done remotely. CCTV, networking, PC deployments, site audits.
What You'll Do
- Workstation Deployments - New PC setup, data migration, user training
- Network Installations - Switches, access points, cable runs, rack work
- CCTV Systems - Camera installation, NVR setup, client training
- Site Audits - Document existing infrastructure, identify issues, recommend upgrades
- Hardware Repairs - On-site troubleshooting when remote isn't cutting it
- Client Interaction - You're the face of digiBandit at their location
Compensation
What We're Looking For
- Valid Driver's License - You'll be driving to client sites regularly. Non-negotiable.
- Reliable Vehicle - Must have your own transportation
- Physical Capability - Ladder work, lifting equipment, crawling under desks. It's not all glamorous.
- Hands-On Skills - Comfortable with tools, cable crimping, mounting hardware. We'll teach specifics.
- Professional Presence - You represent us at client locations
- Problem Solver - On-site means you can't just escalate - you figure it out
Bonus Points
- Low Voltage Experience - Structured cabling, CCTV, access control. Big plus.
- Networking Knowledge - VLANs, firewalls, WiFi deployment. We'll train if needed.
- Certifications - CompTIA A+/Network+, manufacturer certs. Nice to have.
- Bilingual - English/French fluency (+$2/hr)
Operations Coordinator Position Filled Hybrid
About This Role
This position has been filled. Not a receptionist gig - the Operations Coordinator runs the operational backbone: client communications, managing automated workflows, user onboarding/offboarding, keeping tickets moving, light admin work.
What This Role Does
- Client Communications - Manage incoming calls and emails, routing and responding appropriately
- User Onboarding & Offboarding - Add and remove users across client platforms following standardized playbooks
- Automation Oversight - Monitor automated workflows, flag issues before they become problems
- Ticket Hygiene - Daily quota: every open ticket gets attention, every client gets updates
- Light Admin - Invoicing follow-up, scheduling, documentation updates
- Process Improvement - Notice when something is broken and fix it without being asked
Break/Fix Specialist Position Filled On-Site
About This Role
This position has been filled. Our Break/Fix Specialist handles the complex hardware repairs and data recovery work that requires real expertise - component-level diagnostics, soldering, and the tricky jobs other shops turn away.
What This Role Does
- Hardware Repair - Laptops, desktops, all-in-ones - component-level when needed
- Data Recovery - When clients need their files back from failing drives
- Complex Diagnostics - The stuff that takes real troubleshooting skill
- Device Refurbishment - Bring hardware back to life for resale or redeployment
Front Desk & Light Repair Technician Position Filled On-Site
About This Role
This position has been filled. Front Desk & Light Repair handles walk-in customers, intake, and simpler repairs - screen replacements, battery swaps, software issues, and keeping the shop running smoothly.
What This Role Does
- Customer Intake - Greet walk-ins, document issues, set expectations
- Light Repairs - Screen replacements, battery swaps, RAM/SSD upgrades
- Software Support - OS reinstalls, malware removal, data transfers
- Shop Operations - Keep things organized, manage repair queue
Weekend Front Desk Position Filled On-Site
About This Role
This position has been filled. Weekend Front Desk keeps the shop open on Saturdays and Sundays - handling pickups, drop-offs, and keeping the front store running while the weekday crew is off.
What This Role Does
- Customer Pickups - Hand off completed repairs, collect payment
- Device Drop-offs - Intake new repairs, document issues
- Front Store - Keep things tidy, answer basic questions
MSP Account Manager Position Filled Hybrid
About This Role
The MSP Account Manager owns the client relationship for our Managed IT Services accounts - acting as their outsourced IT Director, conducting reviews, negotiating contracts, and making sure they're getting value.
What This Role Does
- Client Relationships - Be the face of digiBandit for MITS clients
- Bi-Annual Reviews - Meet with clients to review services, plan future needs
- Contract Negotiation - Service agreements, scope changes, renewals
- Escalation Point - When clients need to talk to someone senior
- Onboarding - Walk new MITS clients through our systems and processes
After-Hours & On-Call Technician Position Filled Remote
About This Role
When a client's server goes down at 11pm or ransomware hits on a Saturday, someone needs to respond. This role handles P1 emergencies outside business hours with a 30-minute callback guarantee.
What This Role Does
- Emergency Response - P1 issues that can't wait until Monday
- 30-Minute Callback - Guaranteed response time for critical issues
- Critical Decision Making - Server failures, security breaches, business continuity
- On-Site Dispatch - When remote won't cut it, you go
Senior Technician / Technical Lead Position Filled Hybrid
About This Role
The technical escalation point - when the team hits something they can't solve, it lands here. Also handles final QA on repairs and complex data recovery decisions.
What This Role Does
- Technical Escalations - The buck stops here for tough problems
- Data Recovery Decisions - Assess feasibility, set expectations, execute
- Final QA - Review completed repairs before customer pickup
- Mentorship - Help junior techs level up their skills
- Process Improvement - When something's broken, fix the system not just the symptom
Bookkeeper Position Filled Hybrid
About This Role
Keeps the financial side running - payroll, invoicing, approvals, and making sure the numbers add up. Some overlap with the Operations Coordinator role.
What This Role Does
- Payroll - Process payroll through PayWorks
- Invoicing - Review and send invoices, follow up on outstanding
- Quote Approvals - Review estimates before they go to clients
- Financial Reporting - Track revenue, expenses, profitability
- Bank Deposits - Handle cash and check deposits
Scheduler / Dispatcher Position Filled Hybrid
About This Role
Coordinates on-site appointments, assigns technicians to jobs, and makes sure the right person is in the right place at the right time.
What This Role Does
- Appointment Scheduling - Book on-site visits with clients
- Technician Assignment - Match the right tech to each job
- Route Planning - Optimize travel time for field work
- Calendar Management - Keep everyone's schedule coordinated
- Client Confirmation - Verify appointments, handle reschedules
Don't See the Right Fit?
We're always interested in meeting talented people. If you think you'd be a great addition to our team but don't see a matching position, reach out anyway.
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